Frequently Asked Questions

 

 

How can I pay?

We accept payment by credit card (secure payment) on the PayPal website.

 

Is PayPal secure?

PayPal helps protect your credit card information using the best systems on the market for security and prevention against fraud. When you use PayPal, your financial information is never shared with the merchant.

 

Should I indicate my email and my phone number when I order on your website?

Yes, otherwise we will be unable to confirm your order. We cannot contact you in case of questions regarding your order.

 

What about the delivery time?

Average time required for delivery in France is 3 weeks. Dates for delivery are estimates only and there shall be no liability for late delivery.

 

Are the delivery and handling fee included?

No, prices do not include shipping costs. Shipping charges will be calculated based on the total weight of your purchase and the amount will appear before confirmation of the order.

 

I live in Switzerland, Belgium or Canada, do I pay extra for shipping?

Yes, shipping charges will be calculated based on the total weight of your purchase and the amount will appear before confirmation of the order.

 

Is the poster well protected during transport? What happens in case of damage during transport?

The posters are packaged carefully in a rigid tube to prevent damage during transport. However if you receive a damaged poster, please contact us and inform us of the damage. We will replace the damaged item at no cost to you.

 

I want to offer a poster or a photograph to someone, can you ship the item to a different address?

Of course! All you need to do is fill the delivery address when ordering on our website.

 

I don't like the poster or the photograph I have just received, who will pay for the return fees?

Non professional buyeurs are granted a 14 days period to return a product without any subsequent penalties except return fees. You must first make a request via the CONTACT page of our website to get a return number.

 

Can I legally download an image from your site for my own use?

Unfortunately no. The database of Studio-Kilala is subject to international regulations on copyright. Any use of the images, or content of this website, is strictly forbidden without written consent. However, you can create links to our website.

 

Is my personal data transmitted to a third person (eg for advertising)?

No, your data is treated securely, we do not currently pass on any data to third parties.